Refund Policy
### Refund Policy
**Last updated: August 3, 2024**
At ZizaShop, our priority is to ensure our customers' satisfaction with every purchase. This refund policy is based on the Brazilian Consumer Protection Code and aims to clarify your rights and our refund process. Please read the policy below carefully.
#### 1. RIGHT TO WITHDRAW
1.1. **Term for Withdrawal**: According to article 49 of the Consumer Protection Code, you have the right to withdraw from the purchase within 7 (seven) calendar days, counting from the receipt of the product. To exercise this right, right, please contact us within that time frame.
1.2. **Conditions for Withdrawal**: The product must be returned in its original packaging, with no signs of use, accompanied by the invoice, manuals and all its accessories.
1.3. **Regret Process**: To start the process, send an email to [ contato@zizashop.com.br ] with the subject "Purchase Regret", including your name, order number and a description of the reason for regret.
#### 2. ELIGIBILITY FOR REIMBURSEMENT
2.1. **Defective or Damaged Products**: If you receive a defective or damaged product, please contact us within 30 calendar days of receipt. You will be required to provide a description of the defect and, where requested, photos or videos of the problem.
2.2. **Incorrect Product**: If you receive a product that is different from what you ordered, please contact us within 30 calendar days of receipt. Please provide a description of the incorrect item and, if possible, photos.
2.3. **Product Not Received**: If you do not receive your order within 60 calendar days after shipping confirmation, you may request a refund.
#### 3. ITEMS NOT ELIGIBLE FOR REFUNDS
3.1. **Misuse or Damage by User**: Products damaged by misuse or improper handling will not be refunded.
3.2. **Promotions and Sales**: Products purchased on promotion or sale are not eligible for refund, except in cases of defects.
#### 4. REFUND APPLICATION PROCESS
4.1. **Initial Contact**: To initiate a refund request, please contact our customer service team at [ contato@zizashop.com.br ] with the subject "Refund Request". Please include your name, order number, and a detailed description of the issue.
4.2. **Order Evaluation**: Our team will evaluate your request and may request additional information, such as photos or videos of the product.
4.3. **Approval and Processing**: If your refund is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 to 15 business days.
#### 5. PRODUCT RETURN
5.1. **Return Instructions**: In some cases, you may be asked to return the product. If necessary, we will provide you with detailed instructions on how to proceed with the return.
5.2. **Return Costs**: In cases of defective or incorrect products, the return shipping costs will be our responsibility. In cases of regret, the shipping costs will be your responsibility.
5.3. **Product Conditions**: The product must be returned in its original condition, with all accessories and packaging included.
#### 6. POLICY CHANGES
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes, we will notify you through this website.
If you have any questions about our refund policy, please contact us at [ contato@zizashop.com.br ].
**Last updated: August 3, 2024**
At ZizaShop, our priority is to ensure our customers' satisfaction with every purchase. This refund policy is based on the Brazilian Consumer Protection Code and aims to clarify your rights and our refund process. Please read the policy below carefully.
#### 1. RIGHT TO WITHDRAW
1.1. **Term for Withdrawal**: According to article 49 of the Consumer Protection Code, you have the right to withdraw from the purchase within 7 (seven) calendar days, counting from the receipt of the product. To exercise this right, right, please contact us within that time frame.
1.2. **Conditions for Withdrawal**: The product must be returned in its original packaging, with no signs of use, accompanied by the invoice, manuals and all its accessories.
1.3. **Regret Process**: To start the process, send an email to [ contato@zizashop.com.br ] with the subject "Purchase Regret", including your name, order number and a description of the reason for regret.
#### 2. ELIGIBILITY FOR REIMBURSEMENT
2.1. **Defective or Damaged Products**: If you receive a defective or damaged product, please contact us within 30 calendar days of receipt. You will be required to provide a description of the defect and, where requested, photos or videos of the problem.
2.2. **Incorrect Product**: If you receive a product that is different from what you ordered, please contact us within 30 calendar days of receipt. Please provide a description of the incorrect item and, if possible, photos.
2.3. **Product Not Received**: If you do not receive your order within 60 calendar days after shipping confirmation, you may request a refund.
#### 3. ITEMS NOT ELIGIBLE FOR REFUNDS
3.1. **Misuse or Damage by User**: Products damaged by misuse or improper handling will not be refunded.
3.2. **Promotions and Sales**: Products purchased on promotion or sale are not eligible for refund, except in cases of defects.
#### 4. REFUND APPLICATION PROCESS
4.1. **Initial Contact**: To initiate a refund request, please contact our customer service team at [ contato@zizashop.com.br ] with the subject "Refund Request". Please include your name, order number, and a detailed description of the issue.
4.2. **Order Evaluation**: Our team will evaluate your request and may request additional information, such as photos or videos of the product.
4.3. **Approval and Processing**: If your refund is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment, within 10 to 15 business days.
#### 5. PRODUCT RETURN
5.1. **Return Instructions**: In some cases, you may be asked to return the product. If necessary, we will provide you with detailed instructions on how to proceed with the return.
5.2. **Return Costs**: In cases of defective or incorrect products, the return shipping costs will be our responsibility. In cases of regret, the shipping costs will be your responsibility.
5.3. **Product Conditions**: The product must be returned in its original condition, with all accessories and packaging included.
#### 6. POLICY CHANGES
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes, we will notify you through this website.
If you have any questions about our refund policy, please contact us at [ contato@zizashop.com.br ].
